Shipping policy
At Tarakaya Silver, we strive to provide a seamless and efficient shipping experience for our customers. Please take a moment to familiarise yourself with our shipping policy to ensure a smooth delivery process.
Shipping fee applied on orders less than ₹1599
Free Delivery only on orders above ₹1599
We are pleased to offer free delivery on orders above ₹1599. This means that you can enjoy our exquisite jewelry pieces without any additional shipping costs if you order for ₹1599.
Order Processing Time
Once your order is confirmed, our team will begin processing it promptly. For readymade products, please allow 2-3 working days ( excluding Saturday and sunday ) for order processing. If you have ordered a made-to-order product, such as carved crystal collection,bracelets or necklaces please allow 3-4 working days for processing. In some cases, if additional time is required, we will inform you accordingly.
Shipping Options
We currently offer the following shipping options:
-
DTDC
- Indian Speed Post
- Delhivery
If you require a faster shipping service, such as Fastrack or express delivery, please note that additional shipping costs may apply.
Incomplete Deliveries:
Tarakaya silver is not responsible for failed deliveries in the following cases:
Customer providing the wrong or incomplete shipping address. Kindly write the address in brief with all the details.
Customer providing incorrect contact information (phone/email) – this prevents our logistic partner from being able to clear packages.
Failure to pick up package from carrier location after one or two logged delivery attempts by carrier
Estimated Delivery Time
Once your order has been dispatched, the estimated delivery time is 4-7 working days( except sat & sun )depending on your location.
However, please keep in mind that delays can occur due to factors beyond our control, such as local postal services, weather conditions, and unforeseen circumstances. We are not liable for the delays .
We kindly request that you wait for at least 8-10 working days from the dispatch / Shipping date before raising any concerns regarding the delivery.
In some cases, the delivery may have been received by a family member or security guard without your knowledge, so we recommend checking with them first.
If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us at tarakayasilver@gmail.com. Our dedicated team is here to assist you and ensure your complete satisfaction.
Please note that this Privacy Policy may be updated from time to time. We encourage you to review it periodically for any changes.