Shipping policy
At Tarakaya Silver, we strive to provide a seamless and efficient shipping experience for our customers. Please take a moment to familiarise yourself with our shipping policy to ensure a smooth delivery process.
Free Shipping
We are pleased to offer free delivery
This means that you can enjoy our exquisite jewelry pieces without any additional shipping costs.
Express shipping additional .
Order Processing Time
Once your order is confirmed, our team will begin processing it promptly. For readymade products, please allow 2-3 working days ( excluding Saturday and sunday ) for order processing.
If you have ordered a made-to-order product, such as carved crystal collection,bracelets or necklaces please allow 3-4 working days for processing.
In some cases, if additional time is required, we will inform you accordingly.
Shipping Options
We currently offer the following shipping options:
-
Shree maruti
- Indian Speed Post
- Delhivery
- Shiprocket
If you require a faster shipping service, such as Fastrack or express delivery, please note that additional shipping costs may apply.
Incomplete Deliveries:
Tarakaya silver is not responsible for failed deliveries in the following cases:
Customer providing the wrong or incomplete shipping address. Kindly write the address in brief with all the details.
Customer providing incorrect contact information (phone/email) – this prevents our logistic partner from being able to clear packages.
Failure to pick up package from carrier location after one or two logged delivery attempts by carrier.
Re delivery charges will be on customer
Estimated Delivery Time
Once your order has been dispatched, the estimated delivery time is 4-7 working days( except sat & sun )depending on your location.
However, please keep in mind that delays can occur due to factors beyond our control, such as local postal services, weather conditions, and unforeseen circumstances. We are not liable for the delays .
We kindly request that you wait for at least 8-10 working days from the dispatch / Shipping date before raising any concerns regarding the delivery.
In some cases, the delivery may have been received by a family member or security guard without your knowledge, so we recommend checking with them first.
If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us at tarakayasilver@gmail.com. Our dedicated team is here to assist you and ensure your complete satisfaction.
International Orders
• International deliveries usually take 10 -15 working days from the date of dispatch• Standard shipping charges apply
• Please note that custom duties, if applicable, are not included
•Dispatch time - 7-8 working days
Partial Cash on Delivery (COD)
• Kindly note that Partial COD is not available for personalised orders / Pre orders and international shipments
Policy Information:
• The advance amount paid for Partial COD is non-refundable in all circumstances
• In case an order is returned due to failed delivery, incorrect contact details, or unavailability at the time of delivery, we will be happy to assist you with a re-dispatch option
• For re-dispatch, the following will be applicable:
✔ Remaining order balance (to be prepaid)
✔ Shipping charges, if applicable
• Please note that re-dispatched orders are processed only on a prepaid basis (COD will not be available)
• We kindly request you to ensure that your address and contact number are accurate to avoid any delivery issues
• If a COD order is not accepted at the time of delivery, it will be considered as a cancelled order by the customer.
• All COD orders are dispatched only after confirmation
Please note that this Privacy Policy may be updated from time to time. We encourage you to review it periodically for any changes.